By placing an order on www.kinbeachwear.com you are accepting our Returns and Exchanges Policy. Please read it carefully.

 

RETURNS AND EXCHANGES POLICY

1. REQUEST FOR EXCHANGE / RETURN

1.1. We accept returns or exchanges if you are not happy with your purchase. 

1.2. Returned Products must be unused, unwashed, undamaged and with the hygienic protection, packaging and tags intact. Please note, if the hygienic protection and tags are removed, the products cannot be exchanged or returned. We advise you to try the products with your underwear. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. 

1.3. Items must be returned within 14 days after the product has been delivered to you. During the month of November and December the return time is extended until January 5.

1.4. The client is responsible for the chosen shipping method of the returns. We advise you to choose the registered shipment with tracking information. Unregistered shipments that are not delivered to us cannot be exchanged or returned.

1.5. After receiving and accepting the returned products, we will refund you or make the exchange within 14 days. In case of return, the value of shipping costs will not be refunded. If shipping was free, this amount will be deducted from the total value of the order:

PORTUGAL - 3,95 EUR

SPAIN PENINSULA - 5,50 EUR

SPAIN ISLANDS - 6,20 EUR

EUROPE: 6,20 EUR

EUA - 8,75 EUR

REST OF THE WORLD: 7,30 EUR

PLEASE NOTE: If you order more than 1 product, the shipping value to be deducted from your refund may be a higher value than the one shown above, as the shipping cost varies according to the weight. If you want proof of your shipping value, ask us by email: info@kinbeachwear.com

1.6. You can choose between two ways of refunding: money refund, returned by the same payment method you placed the order; or receive 115% credit for use in our online store, with no expiration date.

1.7. To make an Exchange / Return Request, please follow the steps indicated in the link below:

START THE EXCHANGE / RETURN REQUEST

 

 2. EXCHANGE CONDITIONS

2.1. Shipping costs:

ORDERS OVER 100EUR: we offer the shipping to send the order to your address;

ORDERS BELOW 100EUR: We will send to you our bank details, so you can pay the shipping. After receiving the payment proof, we will send your order again:

PORTUGAL - 3,95 EUR

SPAIN PENINSULA - 5,50 EUR

SPAIN ISLANDS - 6,20 EUR

EUROPE - 6,20 EUR

EUA - 8,75 EUR

REST OF THE WORLD: 7,30 EUR

2.2. Please send the piece for exchange in the same packaging that received your order. By sending your exchange in the same packaging as your order, you are helping to reduce waste. 

 

3. CASES WHERE RETURNS / EXCHANGES ARE NOT ELIGIBLE:

Returned Products that are used, washed, damaged and without the hygienic protection, packaging and tags are not refundable;

Unregistered shipments that are not delivered to us cannot be exchanged or returned;

- Orders that are not delivered because they are not picked up at the post office or because the customer entered the wrong address are not refundable. If the customer wants the order to be sent again, the shipping costs are the responsibility of the customer;

- Products sold in the Sample Sale are not eligible for exchanges and returns.