EXCHANGES AND RETURNS

By placing an order on www.kinbeachwear.com you are accepting our Returns and Exchanges Policy. Please read it carefully.

RETURNS AND EXCHANGES POLICY

We accept returns or exchanges if you are not happy with your purchase. 14 days after delivery of the order to make an exchange or return. 

Returned Products must be unused, unwashed, undamaged and with the hygienic protection, packaging and tags intact. Please note, if the hygienic protection and tags are removed, the products cannot be exchanged or returned. We advise you to try the products with your underwear. In the case of a return of an order that had free shipping, a fee of €4.38 will be applied. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. 

1. REQUEST FOR EXCHANGE / RETURN IN OUR ONLINE STORE

Before making an exchange/return request, please read the conditions carefully:

1.1 Items must be returned within 14 days after the product has been delivered to you. During the month of December the return time is extended until January 5. The costs of the exchange and return process are the responsibility of the customer.

1.2. After receiving and accepting the returned products, we will refund you or make the exchange within 14 days.

1.3. Please send the piece for exchange in the same packaging that received your order. By sending your exchange in the same packaging as your order, you are helping to reduce waste.

1.4. To make an Exchange / Return Request, please follow the steps indicated in the link below:

START THE EXCHANGE / RETURN REQUEST

2. CASES WHERE RETURNS / EXCHANGES ARE NOT ELIGIBLE:

- Returned Products that are used, washed, damaged and without the hygienic protection, packaging and tags are not refundable;

- Returned products that were not communicated through our returns portal or that were not returned through our pick up carrier;

- Unregistered shipments that are not delivered to us cannot be exchanged or returned;

- Orders that are not delivered because they are not picked up at the post office or because the customer entered the wrong address are not refundable. If the customer wants the order to be sent again, the shipping costs are the responsibility of the customer;

- Products sold in the Sample Sale are not eligible for exchanges and returns.