By placing an order on www.kinbeachwear.com you are accepting our Returns and Exchanges Policy. Please read it carefully.
RETURNS AND EXCHANGES POLICY
1. REQUEST FOR EXCHANGE / RETURN
1.1. We accept returns or exchanges if you are not happy with your purchase.
1.2. Returned Products must be unused, unwashed, undamaged and with the hygienic protection, packaging and tags intact. We advise you to try the products with your underwear. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted.
1.3. Items must be returned within 14 days after the product has been delivered to you. During the month of November and December the return time is extended until January 5.
1.4. The client is responsible for the chosen shipping method of the returns. We advise you to choose the registered shipment with tracking information. Unregistered shipments that are not delivered to us cannot be exchanged or returned.
1.5. After receiving and accepting the returned products, we will refund you or make the exchange within 14 days. The value of shipping costs will not be refunded.
1.6. To make an Exchange / Return Request, please send us an email to firstname.lastname@example.org informing your intention to exchange / return the product indicating the following information: name; order number; product you want to return / exchange; reason for the exchange / return. We will reply to your email with the following steps.
2. EXCHANGE CONDITIONS
2.1. Shipping costs:
ORDERS OVER 100EUR: In case of Exchange we offer the shipping again to send the order to your address;
ORDERS BELOW 100EUR: We will send to you our bank details, so you can pay the shipping. After receiving the payment proof, we will send your order again:
PORTUGAL - 3,45 EUR
EUROPE: 5,50 EUR
REST OF THE WORLD: 9,80 EUR
2.2. Please send the piece for exchange in the same packaging that received your order. By sending your exchange in the same packaging as your order, you are helping to reduce waste. If your exchange is sent in another package than ours to send the exchanged piece we will also charge the value of the shipping packing (0,30EUR).
3. CASES WHERE RETURNS / EXCHANGES ARE NOT ELIGIBLE:
- Returned Products that are used, washed, damaged and without the hygienic protection, packaging and tags are not refundable;
- Unregistered shipments that are not delivered to us cannot be exchanged or returned;
- Orders that are not delivered because they are not picked up at the post office or because the customer entered the wrong address are not refundable. If the customer wants the order to be sent again, the shipping costs are the responsibility of the customer;
- Products sold in the Sample Sale are not eligible for exchanges and returns.