We ship from Portugal, Europe. All orders are shipped via CTT Portugal Post (registered shipment with tracking information). The tracking number will be sent to you by email when the item is shipped.
At checkout you can see the shipping options and values.
The delivery period displayed at checkout is estimated, it may vary depending on the post office in the country of destination.
Please ensure to correctly enter all shipping details as we cannot change them once your order has been confirmed. If the order has been dispatched with incorrect details, you will be responsible for re-distribution costs once the parcel has arrived at our office.
Any additional customs fees, duties and taxes are at the responsibility of the customer.
2. RETURNS AND EXCHANGES
We accept returns or exchanges if you are not happy with your purchase.
We only accept exchanges or returns when the product is delivered and there is a justifiable reason to proceed with the exchange / return.
Returned Products must be unused, unwashed, undamaged and with the hygienic protection, packaging and tags intact. We advise you to try the products with your underwear. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted.
Items must be returned within 14 days after the product has been delivered to you. During the month of November and December the return time is extended until January 5.
Before making the return please send us an email to email@example.com informing that the item will be returned or exchanged indicating the following information: name, contact, shipping address, order number, product you want to exchange/return and its size, and the return reason.
The client is responsible for the chosen shipping method of the returns. We advise you to choose the registered shipment with tracking information. Unregistered shipments that are not delivered to us cannot be exchanged or returned.
After receiving and accepting the returned products, we will refund you or make the exchange within 14 days.
The value of shipping costs will not be refunded and the shipping costs to send to you the new product will be charged:
- The shipping amount to be charged will be the same as you paid for your order. We will send to you our bank details, so you can pay the shipping. If the item is of a higher value we will also send this amount to be paid. After receiving the payment proof, we will send your order again;
- If you place an order above 100 EUR and return one of the items, the value of the shipping costs will be charged, because the order above 100 EUR, eligible for free shipping, no longer takes effect.The standard shipping amount will be discounted from the refunded item value.
Please note: Exchanges and returns must be made in the packaging that you received your order. If your exchange is sent in another package than ours to send the exchanged piece we will also charge the value of the shipping packing (0,30EUR).
For returns of defective products we will refund the shipping cost. However, packaging costs will not be refunded because our orders are shipped in a package that is appropriate for reuse. So when opening the order do not damage the packaging so that it can be used again in case of exchanges / returns.
CASES WHERE RETURNS / EXCHANGES ARE NOT ELIGIBLE:
We only accept exchanges or returns when the product is delivered and there is a justifiable reason to proceed with the exchange / return:
- Returned Products that are used, washed, damaged and without the hygienic protection, packaging and tags are not refundable;
- Unregistered shipments that are not delivered to us cannot be exchanged or returned;
- Orders that are not delivered because they are not picked up at the post office or because the customer entered the wrong address are not refundable. If the customer wants the order to be sent again, the shipping costs are the responsibility of the customer;
- The product pages contain all the information about the products. Before making the purchase, please check all the information. Returns that are made because the buyer has not verified the information will not be accepted.